Standard UK Mainland delivery
Free delivery on all UK Mainland orders over £30
Subject to availability of stock, we aim to deliver your order within 4-5 working days but please allow upto 7 working days for delivery.
We will contact you by email if the above timescales cannot be met.
Please allow for longer delivery times during peak times such as Christmas, Events and Sale times.
Orders are dispatched via Royal Mail or Courier (depending on the size/weight of the parcel). Courier delivery may require a signature on receipt.
General Delivery Information
We will deliver your order to the address given by you during the order process. We cannot accept liability or costs incurred due to failed or delayed deliveries caused by third parties.
We are Eco aware and wherever possible we endeavour to re-use recycled outer packaging to minimise the impact to the environment. This in no way will affect the quality of the products inside the recycled packaging.
Our working hours are Monday - Friday 9am - 5.30pm. Orders thats are placed outside of these times will be processed on the next working day.
PLEASE NOTE: our dispatch timescales do not include weekends or bank holidays.
As we are a family business with young children we may from time to time take a well earned family holiday. During these times we will endeavour to fulfill any orders you make however we will let our customers know via our website home page.
If you have a problem with any product ordered from us, or are not happy with it for any reason then please let us know. Contact us by email using the form on our contact page and we will endeavour to help you.
If you do need to return an item to us, please make sure they are packaged securely, in the original packaging and in a re-saleable condition if not faulty. You should obtain proof of postage. This is important as we cannot issue a refund until we have received the goods. We cannot accept liability for goods damaged or lost in transit.
Goods should be returned within 7 days of delivery at the customers expense and in their original packaging.
Any goods found with manufacturing faults on arrival will be replaced or refunded in. This does not affect your statutory rights as a customer.
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